Cancellations and amendments

Can I cancel my appointment?
We do not allow cancellations as per our cancellation policy.
Tue, 18 May, 2021 at 1:20 PM
How do I change my booking?
If you need to change the date or time of your appointment, please log into your profile on the booking portal and follow the instructions to change or canc...
Mon, 14 Jun, 2021 at 1:04 PM
Can I rebook my test if my flight is delayed?
If your flight has been delayed and would like to reschedule your test time, please log into the your profile on the booking portal and follow the instructi...
Mon, 14 Jun, 2021 at 1:05 PM
Are the test centers pre-security or pre-boarding?
We have three test centers at the Dallas Fort Worth International Airport in Terminal D, one pre-security (D22) and two pre-boarding (D7 & D40).
Mon, 14 Jun, 2021 at 8:37 AM
Do I need to show ID to test?
Yes you will need photo ID such as a driving license or passport.
Tue, 18 May, 2021 at 1:27 PM