We understand that a positive test result can be worrisome and to help you prepare for this possible outcome we have detailed the next steps to support you. 


  • A registered nurse will either call you directly or greet you when you arrive at the results desk and cross check your travel documents to ensure you are identified correctly. 
  • The nurse will take you to a private area and discuss the result with you.
  • They will provide you with initial health advice around the positive result, including awareness of symptoms and when and how to seek medical care. 
  • Where a negative test status is an official condition for onward travel, it will be explained to you that you will be unable to board your flight at this time as you will need to leave the airport and  self-isolate in line with government guidance. 
  • Passengers whom have tested positive should contact their airline directly, via telephone, to coordinate any travel arrangements.
  • If you are traveling in a group or family who have tested negative, you should inform the group of your status and the fact that you are unable to fly at this time. 
  • If any other members of the group do not wish to fly as a result, they must inform the airline of their decision at the check-in desk. 


Although it is likely you have no symptoms at present, it is important to maintain good social distancing, wear a mask, and wash your hands regularly. These steps are important to reduce the risk of transmitting the virus to others. Further information on what to do can be found on trusted governmental websites.